by Megan Byers
In the past year, PSI documented more than 29,000 opt-outs generated through our Phone Book Opt-Out Toolkit, a trove of public outreach materials that makes promoting opt-out as easy as copy-and-paste for governments, environmental organizations, and concerned citizens.
We asked people to rate how easy or difficult it is to opt out on the industry-run opt-out website via an anonymous survey. 74 percent of respondents provided additional feedback to elaborate on their experience. Here’s what we learned:
- 69 percent of respondents found the opt-out website “very easy” or “easy” to use.
PSI commends the industry for creating a website that is easy for many people to use.
“The site was easy to use and the link easy to share so more people could reduce the number of unwanted phone books! Thanks.”
- But over a third of respondents thought the process was too long and confusing. Some even gave up.
The website does not make it clear from the start that opting out is a multi-step process. Counter intuitively, you have to register to unregister from phone book distribution. Common criticisms include that the opt-out process is too time consuming, the website is not mobile friendly, and it is annoying to create an account. Some respondents said that it would be easier to opt in than opt out, and that it felt like the website was intentionally designed to make people feel uncomfortable and confused, thus preventing completed opt-outs.
“You asked for a lot of information and it was time consuming to have to wait for the email so I could complete the opt out.”
“I gave up because it was so complicated. At some point I needed a password to register.”
- One in five respondents who gave additional feedback were wary of giving up personal information like their name, email address, and phone number in addition to their address.
The opt-out website promises that all information required is used only for verification purposes. Still, some survey respondents were skeptical.
“I hate giving out my name, personal phone in order to opt out.”
- 40 percent of respondents who gave additional feedback reported that it didn’t work – they still got phone books after opting out.
It is notable that PSI’s survey did not ask about opt-out outcomes (after all, we merely intended to capture feedback about the opt-out process). Nevertheless, many respondents wrote that phone book deliveries continued after opt-out.
“I opted out – about 5 years ago – yet I continue to get phone books delivered to me (including another one this weekend)! After each incident, I’ve directly emailed my contacts at Local Search Association and reported the unwanted delivery. Each time, they’ve reached out to the specific publisher to “address the issue,” but despite this, I continue to get phone books. Very frustrating. It doesn’t appear to be working due to either publishers not providing their delivery people with opt-out lists or the delivery people just ignoring the lists if they are provided. So 4 years of unwanted deliveries (post-opt-out) and counting…”
PSI applauds the phone book industry for supporting an opt-out website that most people find easy to use. Now, we urge improvements that would make opting out easy, accessible, and comfortable for all. The feedback PSI has gathered is a good place to start.
We fully recognize that delivering directories to some buildings but not others has very real challenges and requires time, effort, investment, technology, and good communication with distributors. But if any other service failed to do what it promised almost half the time, it would quickly be replaced. If the industry’s opt-out system can’t actually honor half of the requests they receive, we must ask: isn’t there a better way?
It is time for the Local Search Association to implement an opt-in system. This way, those who want phone books could easily opt into delivery by signing up online, mailing in a slip, or calling the publisher. Those who don’t use phone books would avoid environmental and economic impacts while keeping their homes clutter-free. Furthermore, local businesses could more accurately assess how to best spend their advertising budget and target their phone book ads to the right audience. To sustain advertising revenue, publishers should expand and improve online offerings to make YellowPages.com the number one stop for consumers in need of local business information.
Phone books should be delivered only to consumers who request them – just like any other product.
Until an opt-in system is available, the best option to stop phone book delivery is to opt out. If you still receive a phone book despite opting out, we encourage you to call both the publisher and Neg Norton, President of the Local Search Association, which runs YellowPagesOptOut.com.
Look in your phone book for a publisher name and find them online, or browse our list of top publishers. Mr. Norton can be reached at (908) 286-2385 or Neg.Norton@localsearchassociation.org.
Questions? Contact PSI’s Megan Byers.
by Megan Byers
Greenport, NY is a charming seaside village on the North Fork of Long Island.
A few weeks ago, my colleague Vivian Fuhrman and I traveled to the North Fork of Long Island to kick off the Product Stewardship Institute (PSI)’s Trash Free Waters project, a voluntary plastics source reduction initiative funded by the U.S. Environmental Protection Agency, Region 2 and administered by the New England Interstate Water Pollution Control Commission. Through this initiative, PSI is partnering with four local eateries in Greenport, New York – Alices’ Fish Market, Bruce & Son, Lucharitos, and Tikal.1 – to help them voluntarily decrease the disposable plastic items (cups, straws, take-out containers, etc.) that end up on Long Island’s beaches.
When we arrived in the North Fork, gratitude and support for the project appeared from some unexpected sources.
Vivian and I first presented the project to the Southold Town Board – an opportunity made possible thanks to Southold’s Solid Waste Coordinator, Jim Bunchuck. Our goal was to lay the groundwork for developing a model municipal plan to reduce marine debris on a community level. During the discussion, the Board offered a creative idea: they suggested we create a “Trash Free Waters” emblem that the businesses can display in their windows or on their menus to market their marine debris reduction efforts.
Later that day, we met the participating businesses in the Greenport School for our kickoff meeting. Thanks to the meeting location, teachers Stephanie Pawlik and Brady Wilkins were able to join us and eagerly volunteered to have their students design the “Trash Free Waters” emblem as part of an environmental unit in class. A local artist, Cindy Roe, later contacted PSI and offered to advise the students and judge the submissions. We are now finalizing a plan for the emblem and connecting these volunteers.
Within the following week , at least three local news sources (SoutholdLOCAL, Suffolk Times, and North Fork Patch) published articles about the project. Thanks to this press, the project received many positive comments on social media – in fact, several individuals even suggested their own ideas for reducing plastic pollution!
This sort of community collaboration is a key aspect of protecting our planet. The support we are finding in Greenport is a reminder that, no matter who you are, everyone has their own unique ability to stand up to protect our waterways.
Regardless of the product focus, multi-stakeholder collaboration is a key tenet of PSI’s approach to product stewardship and has been critical to our success. For instance, to address economic and environmental problems caused by leftover paint, PSI facilitated a national group of state and local governments, paint industry representatives, retailers, recyclers, non-profits, and others. After years of research and discussion, that national group created a model paint stewardship bill that now serves as the basis for nine paint stewardship laws passed in the U.S., resulting in 16 million gallons of paint being diverted from disposal, saving governments and taxpayers over $69 million, and creating over 200 jobs.
Marine debris is a visible problem in coastal communities like Greenport, and now a wide variety of stakeholders are ready to address it. PSI knows that this fortuitous synergy from multiple stakeholder groups will boost the participating eateries’ visibility, value, and connection to the community, and that their voluntary plastics reduction effort may serve as a starting point for community-wide action to reduce marine debris.
As a complement to PSI’s Marine Debris Reduction Toolkit for Colleges & Universities, PSI’s work with the Greenport eateries will culminate in a Marine Debris Reduction Toolkit for Eateries that will help businesses and municipalities across the country reduce their contribution to marine debris.
Megan Byers is the newest addition to the Product Stewardship Institute (PSI) team. She focuses on packaging, tracking legislation, and communications work at PSI, and coordinates several state product stewardship councils. She’s leading PSI’s Trash Free Waters project.
By Scott Cassel, Chief Executive Officer and Founder, Product Stewardship Institute
The Product Stewardship Institute recently passed a policy statement opposing state legislation that preempts local government action to regulate products and packaging. The policy is intended to help defend local government rights to take action to protect the environment. Here’s why we did it.
Traditionally, recycling and solid waste management in the U.S. are considered local government responsibilities. Since local governments are responsible for managing waste, they should also have the authority to implement policies that support their local priorities.
The American Legislative Exchange Council (ALEC), a conservative think tank with close to 300 corporations and private foundation members, as well as hundreds of state officials, thinks otherwise. ALEC is pushing legislation in states around the U.S. to restrict local governments from banning “auxiliary containers,” including plastic bags, bottles, cups, and polystyrene to-go boxes – bans that would directly cut into manufacturers’ profits, but also reduce external costs on governments, recycling facilities, and the environment. So far, ALEC’s model legislation, or derivations of it, has passed in Arizona, Wisconsin, Indiana, Idaho, and Missouri and has been introduced in another three states (TX, MI, and GA).
ALEC and its members see local bans as unnecessary restrictions on the free market and consumer choice, but local governments have focused on plastic bags and polystyrene for good reason. These products are often used in take-out food service settings and are disposed outside of the home. The materials are lightweight and easily transported by air or water, adding to the global marine pollution crisis. Plastic bags and polystyrene are recyclable, but neither can be collected at the curb with bottles and cans. Plastic bags are typically considered contaminants in material recovery facilities because they get caught in sorting machinery, costing time and money. All in all, these products wreak economic and environmental havoc the moment they leave a retail establishment.
PSI strongly advocates for the right of local governments to enact laws and rules that ensure efficient and environmentally sound materials management. Even so, there are instances in which a well-conceived statewide program is preferable to multiple local regulations. But that trade off – giving up local authority in exchange for statewide action – should not be taken lightly and should be a decision left to local governments. Local autonomy should only be sacrificed for good reason and with proper cause.
In the case of the ALEC bill and its derivatives, local governments are not being asked to forgo bans in favor of a statewide policy or program to resolve issues with these materials. They’re simply being told they can’t take action to reduce the waste they are obligated to manage and pay for. Policy tools are being stripped from the local government tool box, yet the responsibility on local governments is not relieved. As a result, the manufacturers of these problem products can continue to sell single use items, and local governments have no choice but to foot the bill to manage them as waste and litter.
If producers want to avoid bans, they should step up and offer viable solutions for managing these products, or at least commit to working with governments to find them – at either the state or local level. Restricting governments’ ability to act, while offering no viable alternative, only ensures that these products and packaging will yield profits, while our local economies and environment pay the price.
By Senator John F. Keenan, Massachusetts Senate
On March 16, 2016, Governor Charlie Baker signed into law a comprehensive drug abuse prevention bill that made Massachusetts the first state in the nation to require drug companies to fund and manage a safe disposal program for unwanted medications. Massachusetts Senator John F. Keenan was the first to introduce the drug take-back portion of this bill to the MA legislature, and acted as an influential proponent of its inclusion in the final law. Below, Senator Keenan cautions us to stay vigilant to PhRMA’s attempts to skirt the law’s intended purpose.
You would think that a group that helped create the opioid epidemic, which certainly has profited from it, and which is acknowledging that its products continue to fuel the epidemic, would offer more to help solve the epidemic than a catchy phrase, a website and a complete abrogation of playing any role in cleaning up the mess.
Yet, that’s what a newly formed group called “My Old Meds” has done. The sponsor of this group is the Pharmaceutical Research and Manufacturers of America (PhRMA), made up of representatives of the pharmaceutical industry. Some of these people and the firms they represent are making a lot of money from the sale of prescription painkillers, firms like Purdue Pharma, the people who brought us OxyContin and, more recently, OxyContin for kids.
“My Old Meds” recently brought their message to Massachusetts, advising that unused drugs are often diverted and become fuel for the opioid epidemic, and that old meds should therefore be disposed of at home in the trash or at government sponsored drug disposal sites.
In so advising, the sponsors of “My Old Meds” attempted to wash their hands of any responsibility for the disposal of unused medications, and place it instead on the patient and the taxpayer. Their theory: sell more pills than people need, reap the profits, then make others pay for the cleanup.
Their message was strategically timed, just as Massachusetts was considering legislation to require that pharmaceutical companies themselves become responsible for funding and operating a take-back and disposal program for unused pills. The industry was very comfortable with the arrangement of the past, watching their balance sheets grow in step with the excessive number of pills sold while communities scrambled to address the resulting opioid epidemic. That’s why they introduced their catchy phrase and website. They wanted to appear to be helpful, to convince us that no real change was necessary.
The Massachusetts Legislature was not fooled. We can be proud now of becoming the first state in the nation to require a pharmaceutical product stewardship program.
But now we must expect PhRMA’s campaign for in-home, patient and community funded disposal to continue. They will “educate” the public that they can spend their own money to buy cat litter or other carbon products that make pills “safe” for disposal, or that pills can simply be flushed into our water systems.
We must be vigilant. The new law allows the Massachusetts Department of Public Health to design an alternative stewardship plan, in which manufacturers will be allowed to participate rather than fund and operate their own programs. We must work to prevent the industry from influencing the regulatory process. We cannot let them seek regulations that set a low bar for industry responsibility, and that maximize the share of responsibility falling back onto public systems. We must work to ensure that the Department’s program is robust and effective, not a back door that lets manufacturers again step away from responsibility for safe stewardship of unused medications.
We have taken an important first step, but we must continue to fend off the message that manufacturer responsibility can be satisfied with a slogan and website.
Senator Keenan wrote a follow-up piece related to National Take-Back Day on MassLive. Learn more about Senator Keenan by visiting his website. Please feel free to contact Vivian Futran Fuhrman, PSI’s pharmaceuticals lead, with comments and questions (617-236-4771), or visit the PSI pharmaceuticals webpage for more information.
By Scott Cassel, Chief Executive Officer and Founder, Product Stewardship Institute
In one instant, a decade of advocacy work was rewarded as a principal player stepped forward to help alleviate drug abuse and accidental poisonings in America. In this one move, Walgreens validated those of us who have long promoted take-back as the safest way to manage leftover drugs and remove a health risk from our homes.
It was a long road to this point. It all started for a reason we should not forget – concern over how pharmaceuticals impact water quality and aquatic organisms. The U.S. Geological Survey brought our attention to this issue in 2002 by reporting the prevalence of pharmaceutical compounds in waterways. Studies and photos of aquatic impacts – male fish with female characteristics, infertility in aquatic species, and related environmental concerns – incited our interest in finding a solution.
But it quickly became clear that the nation’s drug abuse issue would drive a solution. When King Pharmaceuticals, an opioid manufacturer, funded PSI’s pharmaceuticals take-back website, along with one of our 2008 national dialogue meetings, we knew we were on the right track. At that meeting, we reached stakeholder consensus: the federal Controlled Substances Act needed to be changed. This law limited the collection of controlled substances to locations where law enforcement staff were present – a costly, impractical, and inconvenient constraint.
In order to change the law, we needed to reach a strong agreement among government agencies, reverse distributors, and other stakeholders on two specific points: how we defined the problem and what specific language we recommended to change the law. We met with the Office of National Drug Control Policy (ONDCP), the Drug Enforcement Administration (DEA), the Department of Transportation, the U.S. Environmental Protection Agency, and the Food and Drug Administration to solidify a unified message, and wrote testimony that synthesized concerns and recommendations. In 2010, the Secure and Responsible Drug Disposal Act was enacted.
But that was only the first step. From there, PSI held multiple stakeholder calls and meetings to provide input into implementing the DEA regulations that would eventually put the new law into action. When DEA finally released its final rule in late 2014, some stakeholders remained skeptical. They questioned whether the rule went far enough, if it created unintended loopholes, and why pharmacies didn’t jump in to start collecting soon after the rule was announced. PSI, therefore, set out to find pioneering pharmacists who were collecting controlled substances under the new rule, like Monty Scheele of Four Star Drug in Nebraska, who enthusiastically explained on one of our national webinars how easy it is to collect old drugs and how beneficial it is for business.
Obviously, Walgreens was listening to pharmacists like Monty Scheele. They responded to the drum beat of requests from an ever-expanding group of take-back advocates, as well as ONDCP and DEA, who made it clear that pharmacy collection was a main goal all along when they changed the regulations.
A decade ago, King County, Washington started an epic pilot program for non-controlled substances at Bartell Drugs, a pharmacy in Seattle. Dave Galvin, one of the County’s pilot program leaders, always said: “Most people don’t go to their police station voluntarily, but they do go to the neighborhood pharmacy.”
It’s been a long journey, one that took perseverance and hope. But simple truths are hard to keep submerged. Customers are neighbors, and they will stay loyal to your pharmacy if you help alleviate a pressing community problem.
It was only a matter of time until a major initiative like this one was bound to occur. A decade isn’t so long, after all.
By Scott Cassel, Chief Executive Officer and Founder, Product Stewardship Institute
We can hardly blame Best Buy or any other collector that stepped up to make recycling easier for consumers. Back in 2004, when not a single retailer was collecting electronics equipment, the Product Stewardship Institute (PSI) teamed with Staples and the U.S. Environmental Protection Agency to start the first computer take-back program in the country. Five years later, motivated by state extended producer responsibility (EPR) laws, Best Buy took Staples’ computer-only program a big step further to collect both computers and TVs, becoming one of the most convenient locations for consumers to return their used electronic equipment nationwide.
But times have changed. Costs increased, electronics recycling programs became more robust, and vast quantities of higher cost e-scrap are now being collected – changes that have revealed a lack of commitment from most electronics manufacturers to assume responsibility for collecting and recycling used electronics.
With its recent announcement, Best Buy stated that it “should not be the sole e-cycling provider in any given area, nor should we assume the entire cost.” To be sure, some manufacturers did voluntarily step up to fill the infrastructure void over the past decade. In 2004, Dell, in partnership with Goodwill, and HP announced free nationwide electronics take-back programs. Samsung and LG followed suit in 2008. Unfortunately, these programs were limited, leaving Best Buy’s program to cover the brunt of the cost.
Isn’t it ironic? For the past 15 years, collectively, we successfully educated our citizens about the dangers of mismanaging electronics – about youth using acids to burn off toxic metals in countries without adequate environmental and health protection; about the millions of tons of resources that are buried or burned when not recycled, and which must be mined again, creating double the environmental impact; about the lost recycling jobs that are desperately needed by working families; and about the hundreds of millions of dollars that taxpayers and governments must pay to manage the waste from a multi-billion dollar industry.
We all thought we were on the right track, with EPR laws passed in half the U.S. states, some passed with manufacturer support. Resources were conserved, jobs created, and money saved. The public truly caught on – and genuinely appreciated our programs.
But those darn markets had to spoil everything. Well-meaning citizens who today know to “do the right thing” are now effectively being told by manufacturers that they don’t really want them to recycle so much after all. The message the manufacturers convey is that recycling is good, but it should slow down. Or someone else needs to pay for it.
Recyclers, local governments, and a few retailers are doing their part to collect and divert massive quantities of valuable commodities from disposal. But many manufacturers are no longer willing to cover the costs associated with the proper management of their products at end of life. Recyclers must choose between losing money indefinitely, significantly cutting costs, or going out of business. Local governments, whose residents rely on them for trash and recycling services, are now faced with increased electronics recycling costs – costs they didn’t budget for. Before, government officials directed residents to Best Buy as a convenient alternative to recycle electronics. What will they tell their residents now?
Best Buy stands out for its importance in the electronics collection infrastructure in the US. They collect more than any other manufacturer-sponsored program, providing a convenience to consumers unsurpassed by other locations. Even in states with EPR laws, which were intended to hold all brand owners responsible for recycling the electronics they produce, Best Buy has borne more than its fair share of recycling costs, consistently collecting far more material than was required. For example, in 2014, Best Buy recycled more than three times the amount of e-scrap it was obligated to collect in Illinois; more than 4 times its obligation in Wisconsin; and in Minnesota, company officials report that they collect one-quarter to one-third of all electronics recycled in the state – well beyond its market share.
One thing is clear – it’s time to revisit the nation’s 25 state e-scrap laws to ensure that all manufacturers are equally responsible for electronics recycling. PSI and our state and local government members understand the complexities and variations in programs nationally, and are working to find fair solutions for all. Since the first electronics recycling law passed in 2004, the dialogue has drifted away from manufacturers taking full responsibility and internalizing the costs of end-of-life materials management. Instead, arguments revolve around how high targets should be, how much manufacturers should pay, and what products they should cover. Past voluntary and legislatively supported commitments made by manufacturers have eroded. They resist attempts to incorporate recycling costs into product price, and instead want to pass these costs on to someone else.
Best Buy’s original program is what we need more of in the US – national, no cost, hassle-free product take-back. Their industry colleagues need to match that commitment; Best Buy can no longer be expected to go it alone.
To PSI, Best Buy’s move represents a call to action. Let’s work to improve these programs so they support responsible actors like Best Buy, raise expectations of other manufacturers, and meet increasing demand for consumer electronics recycling.
Learn more about PSI’s electronics work by visiting our website. Please feel free to contact Waneta Trabert, PSI’s electronics lead, with comments and questions (617-236-4866).
By Scott Cassel, Chief Executive Officer & Founder, Product Stewardship Institute
Well, we’re pretty convinced there’s a problem – in both accountability and sustainability.
Here’s why:
Miller states, “clearly you need some real data on the amount of directories and what the recovery rate is…”
The data the Local Search Association (LSA) cites publicly – a 67% recycling rate – combines many types of printed paper including newspaper recycling, making it impossible to understand where phone books lie. The last time the U.S. EPA measured the recycling rate of telephone directories alone (in 2009), the rate was 37%. We would love to find out the current recovery rate of telephone directories, and acknowledge any improvement.
The lack of publicly available data also paints a picture – publishers are happy to greenwash the public with vague statements about using sustainable paper, but unwilling to give the real data to back up their claims, despite PSI’s multiple requests for information.
In making use of what data is available, PSI found that only 23% of major publishers use paper from “sustainably managed forests” (and none identify a specific certification program); 15% offer support for recycling infrastructure; and only 31% of publishers specify the percentage of recycled content paper used in their books.
Miller states, regarding directories, “They’re absolutely invaluable for the white paper aspect… they’re trying to deliver information people can use. It’s a little imperious for PSI to say ‘it’s my way or the highway.’”
PSI believes that phone books do deliver information people can use, and by advocating for opt-in and opt-out programs, we seek to ensure that people who want phone books continue to receive them.
However, we also believe that all businesses have a responsibility to manage their products sustainably.
That is the goal of this report card: to shine light on those publishers following best practices in sustainability, and to encourage others to follow their lead. We have engaged with the industry in the past, holding a stakeholder meeting in 2008 and 2009. We’d like to do it again.
In short, we are more than happy to cooperate with the publishers to increase sustainability and transparency– if they are willing.
My father was a small businessman. He ran a four-person employment agency called Able Careers in Hackensack, New Jersey, and was proud of the jobs he got for his people. Each week, I watched him meticulously cut his advertisements out of the newspaper to make sure they were displayed correctly. And, of course, he was listed in the Yellow Pages. Able Careers was right at the top of the A column in the book under Employment Agencies.
That was then. When multiple phone books were stacked on everyone’s desk, and they were the bible for people, places, and things.
I don’t need to tell you that those days are over. But what has not stopped is the continuous printing and distribution of these books, which are often unwanted and not needed. Apparently, directory publishers have not found a way to match the advertising revenue over the internet that they make on printed directories. So they make them, and dump them on our doorsteps.
About ten years ago, PSI and our local and state government members educated the industry about how these books cost local governments about $60 million in management costs. Whether recycled or disposed, there is a cost to deal with phone books. And taxpayers pick up the tab for the industry. To their credit, and in response to PSI’s requests, the phone book industry developed an online system for residents to opt out of receiving the books. Unfortunately, PSI is still receiving citizen complaints. Only two publishers track opt out requests, and no one knows if they are being honored.
We asked the industry to discuss this with us. But, ever since they won a lawsuit against the City of Seattle, which wanted the industry to pay for developing its more robust opt out system a few years back, the industry association has shut down. They have stonewalled us.
In 2014, PSI decided to grade directory publishers on their sustainability efforts in three categories: opt out (including transparency); sustainable production (paper, ink); and recycling (education/financing). The Local Search Association (LSA) responded by not addressing any of the information in our report card, instead putting out a sustainability report that made unsubstantiated claims.
This year, we figured we would give the industry another chance to redeem themselves, and let them know we were again going to create a Sustainability Report Card to seek industry best practices on phone book sustainability.
Again, we were stonewalled. The response to our well researched report, delivered by Wesley Young of the LSA, was a flimsy infographic claiming that publishers reduced paper use over their lifetime and claiming an inflated recycling rate that they did not substantiate. Keep America Beautiful’s Brenda Pulley joined the LSA’s greenwashing efforts with a quote supporting them as a great partner (LSA funds KAB as a sponsor in the $5,000-$9,999 category).
Those of us in the environmental business know that there are entrenched interests, like directory publishers, who want to uphold the status quo and do not want outside forces, like PSI, meddling with their business. We are used to the climate change deniers, who would rather drown from melting icecaps than make decisions using sound data.
We expect this from dying industries like the LSA that cling to outdated ideas and fail to innovate. But what is their responsibility to you, the rest of America, which has to pay the price of phone books that are dumped on your doorstep?
Let’s face it, phone books are not the Number 1 environmental priority. I know that. They know that. But is this the way that industries should respond when presented with the fact that they are harming us? Why do we have to clean up their mess? And when we offer to help them, why are we met with greenwashing that evades the issues?
PSI has taken action. We have gathered the facts, which point to changes needed by publishers, even as some are following best practices. And we have presented them to you.
Now, what are you going to do about it?
Let Neg Norton at the LSA know what you think of his industry’s greenwashing. And while you’re at it, let Jennifer Jehn know that their funding from the LSA isn’t worth the harm it does to Keep America Beautiful’s reputation. Thank you.
By Scott Cassel, Chief Executive Officer & Founder, Product Stewardship Institute
What did the Product Stewardship Institute (PSI) get when we attempted to work with the phone book industry?
Obstruction.
In our recent Sustainability Report Card, PSI applauded the phone book industry for taking steps forward in sustainability. We recognized publishers’ efforts to promote opt-out programs and highlighted their recycling initiatives. We also indicated key areas in which these publishers can improve, such as using recycled-content paper and contributing to recycling infrastructure. Our goal was to help industry to satisfy consumer demand for improved environmental practices.
In an effort to bring clarity to residents and advertisers, last year PSI published its first Sustainability Report Card evaluating six major yellow pages publishers. Only one of the six companies offered any information. Despite an unwillingness to cooperate, the industry was clearly irritated by poor grades that reflected their lack of transparency.
At PSI, we strive to collaborate with industry. Which is why we reached out, again, to Wesley Young, Vice President of Public Affairs at the Local Search Association (LSA), to get information that would help us put together our second report card.
Here is Wesley Young’s response:
Dear Scott,
Thanks for your email. This email is my personal opinion and I am not speaking on behalf of my members, but I respectfully decline your offer. Your use of data that is 6+ years old and continuing representation of it as the current state is misleading when many things have changed since then. And even that old data showed a trend of significant increases in the growth rate of directory recycling until the EPA stopped tracking them separately. Also, last year’s phone book report ignored industry sources and was based on a presumption of failure that demonstrates a bias against the industry.
These are a couple of reasons why I am declining your offer. You are welcome to contact my members individually to see if they feel differently.
Interestingly, even though Mr. Young stressed he wasn’t speaking on behalf of the LSA’s members, when we reached out to Sarah Wilson, Senior Staff Consultant at Dex Media, she responded using strikingly similar language. (She wrote to “respectfully decline,” citing PSI’s “use of outdated information” and “bias.”) Let me address their complaints point by point:
1) Charge: PSI used “data that is 6+ years old.”
Fact: There is a reason we use recycling numbers from 2009: this is the last year that the U.S. Environmental Protection Agency (EPA) separated the recycling rate of phone books from that of other printed paper. The recycling rate in 2009 was 36.9% for directories and 88.1% for newspapers. Today, the combined rate is 67.0% for those two groups, plus other mechanical papers. There is no way to determine if today’s combined rate demonstrates an increase in phone book recycling from 2009; yet this is just what the industry and Keep America Beautiful lead readers to believe in their 2014 report and recent infographic. We hope the industry will join us in pushing for more accurate data.
2) Charge: PSI’s first report card “ignored industry sources and was based on a presumption of failure.”
Fact: PSI actively sought out publisher contributions for both the first and second report cards. The majority of publishers refused to respond to our inquiries, and those who did referred us to the 2014 LSA Sustainability Report. Unfortunately, many claims in this report lack verification. For instance, the report states:
“One of our supplier members collaborates with customers to help minimize environmental impacts by forming associations with sustainable forestry initiatives and sourcing more sustainable inks.”
(Which forestry initiatives? What does it mean to “associate”? And what inks do they source?)
“One of our print members encourages the use of recycled and forest management certified papers to the greatest extent practicable.”
(What does “to the greatest extent practicable” mean? Is it 50%? Or 10%? Which forest management certifier are they using? Is it post or pre-consumer recycled paper?)
When we asked these questions, the LSA refused to comment.
3) Charge: PSI ignored the fact that EPA data showed “a trend of significant increases in the growth rate of directory recycling.”
Fact: PSI would love to commend directory publishers for an increased recycling rate. We’re looking for a success story. But the LSA has it wrong: the EPA’s cited recycling rate of printed paper has actually decreased since directories were looped into the combined number. That’s not to say that the phone book recycling rate didn’t increase. Due to the industry’s lack of cooperation, we simply don’t have the information to justify praise.
In fact, PSI recently sent a letter to the EPA requesting it calculate telephone directory generation and recovery separately than other printed paper to give a clearer understanding of the industry’s sustainability performance.
We would hope the industry – and recycling organizations like Keep America Beautiful – would refuse to settle for anything less. We know it’s what many of our hundreds of members want.
By Scott Cassel, Chief Executive Officer & Founder, Product Stewardship Institute
Several weeks ago, I ventured out to Indianapolis for the Indiana Recycling Coalition Conference to give a presentation on product stewardship and extended producer responsibility. I then headed over to another area of the conference center to participate in a panel as part of Indiana’s first E-cycle stakeholder meeting. In a room filled with dedicated solid waste managers, recyclers, environmentalists, and government officials, we took a look at Indiana’s current e-scrap recycling law to identify successes, challenges, and potential solutions.
Scott Cassel, Thom Davis, Katie Riley, and two representatives from Solid Waste Management Districts discuss the Indiana e-scrap recycling law. Photo courtesy of Denise Szocka.
Indiana’s electronics recycling law is an EPR law based on a “performance goal” system, meaning that manufacturers must collect a specific tonnage of e-scrap per year (i.e., their goal). In Indiana, manufacturers are responsible for collecting and recycling 60% of the total weight of video display devices that they sell. However, since the formula is based on sales of newer, light-weight electronics, and old bulky TVs are the heaviest and most common item collected, manufacturers reach their performance goals very quickly.
This has become a problem. When manufacturers have collected enough to meet their goal, they cut off payment to recyclers. Recyclers then stop accepting material from collection sites, or charge these sites a fee to take the material.
Four workshop attendees work together to identify problems and solutions.
Photo courtesy of Denise Szocka.
Once the basic problems were understood by the participants at the Indiana e-scrap workshop, they explored possible solutions. The conversation in that room was eerily similar to the stakeholder meetings held in New York and Illinois. Now that we have worked so hard at educating residents about the need to recycle electronics, we certainly don’t want to tell them that we can’t take what they bring us.
In the Indiana workshop, one of the potential solutions – raising performance goals – was suggested. In fact, both Illinois and Minnesota have passed updates to their laws just this year (which go into effect July 1, 2015), setting the performance goal at a specific fixed tonnage rather than at a percentage of yearly sales.
For a long-term, stable solution, however, changes should be made to the program structure. E-scrap programs with the highest collection rates – such as programs in Vermont, Oregon, Washington, and Maine – require manufacturers to meet convenience-based standards to ensure that a majority of residents have easy access to a collection site.
The panel and workgroup discussions at the Indiana e-scrap workshop were a great start to improving Indiana’s e-scrap law. These fixes won’t be easy to apply, and each state is having their own state-based discussions. At the same time, the Product Stewardship Institute is holding our own conversations with e-scrap program managers around the country to better understand the common issues they face so that we can help to instill greater stability in existing programs, and offer states with no e-scrap laws a roadmap for the future. Working together, we can come up with viable solutions that we hope will be implemented in years to come.
To read more about the different types of e-scrap programs and their results, check out the recent article in E-Scrap News, “Struggling State-by-State,” by PSI’s Resa Dimino.